Take a quick look at some of our opportunities

Director - ITSM - Sydney NSW, Australia - 0489

Director - ITSM

We are currently recruiting on behalf of a global financial data provider for a Director of ITSM to join their Technology Operations Function.

The vacancy is required to provide an escalation point for executive level users of IT services and ensure that executive support services run effectively; reducing the potential for incidents to reoccur. You will be dedicated to the executive user experience; ensuring that 3rd party service providers and capabilities meet pre-determined SLA's.
Key Responsibilities:
  • Drive incident mitigations and be accountable for decisions relating to service recovery.
  • Lead discussions around Continuous Service Improvement.
  • Contributing throughout the end to end process when building new services; ensuring it is fit for purpose with the right capacity to support end users etc.
  • Contribute to service policy and governance for standard recovery and technical best practices.
  • Planning, testing and execution of regular continuity and resilience tests.
  • Championing continuous service excellence by ensuring appropriate level of planning and checks are in place. For example; testing, capacity planning and monitoring of events.
We are looking to speak to individuals with a broad knowledge of technology services, experience with SIAM (Service Integration and Management) and demonstrable experience of managing large enterprises from a tech point of view. This role requires a high level of gravitas, and the ability to build strong relationships with both third party support and C-level executives.
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Robotics software engineer - Sydney NSW, Australia - 0043

We are looking for a robotics software expert to join our client's product development team in Sydney and develop high quality software.


*Degree in Robotics, Computer Science, or related field
*3+ years of commercial C++ development experience
*Experience developing for Embedded Linux systems
*Vast experience with ROS - familiarity with interfacing external hardware

If you feel this is the right opportunity for you, please do not hesitate to get in touch
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Service Management Consultant - Melbourne VIC, Australia - 0431

Service Management Consultant

* To be responsible for specifying, delivering and supporting service management application solutions for transition, transformation and business as usual activities
* To lead a team of Application Specialists and Business Analysts

To manage 3rd party suppliers including specification of requirements, product selection, technical liaison, technical compliance, inter-dependencies between suppliers, testing, scoping of support contracts and transfer into operation.

End to end responsibility for the specification, design, configuration and deployment of the solutions, including all technical documentation, statements of work, process maps, handbooks, user guides, training and successful transfer into operations.

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Python Developer - New York, NY, USA - 0436

Python Developer (Machine Learning) - Investment Banking

Python Developer, Investment Banking, Front Office, Global Markets, Machine Learning, Robotics, Data Mining, AI

My tier 1 Investment Banking client in New York are looking for a a strong, core Python Developer to join their Global Markets team.
The successful candidate will join a highly agile global team, working on the development of a next generation reporting platform, front to back, liaising with stakeholders in numerous countries around the world. The candidate will need strong communication skills, analytical problem solving skills and the ability to communicate efficiently with traders.
The team are currently investing heavily in Machine Learning and Robotics as part of their new reporting function. They are happy to provide training and time to adapt, but the preferred candidate will be strong, have a vested interest, and in most cases have commercial experience in this field.
No prior financial markets experience is required, although some experience will be warmly welcomed. The client are looking for a personable individual with strong technical ability, having had 5-8 years previous experience developing in Python.

Python Developer (Machine Learning) - Investment Banking

Python Developer, Investment Banking, Front Office, Global Markets, Machine Learning, Robotics, Data Mining, AI
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Technical Architect - Singapore - 0048

Applicants must be eligible to work in the specified location
Technical Architect - Robotic Process Automation is required by this truly exciting, early-stage tech company pushing boundaries in the software robotics/AI world. This business is at the forefront of providing ground-breaking solutions to businesses to improve their services, through the deployment of a cloud-based automation platform.
Working closely with the Delivery Manager you will deliver solutions to clients and act internally as the technical liaison with other technology teams. You will be responsible for supporting the development life cycle of automated processes in this platform, where you will sit with a client and understand their current working practices and design automated workflow solutions. You will demonstrate previous experience working with project stakeholders at all levels, internal and external and deliver business critical outcomes for clients.
Technically you will ideally have the following experience -
  • a high level of experience and knowledge of the technical aspects of the Blue Prism infrastructure and integrating the solution into existing architectures, including networks, virtual environments, and security frameworks
  • Responsible for designing Blue Prism infrastructures and environments, liaising with IT, security and other technical groups to ensure all infrastructure needs are met and fully implemented as necessary.
  • Support Pre-sale activities and provide technical solutions, effort estimation, define delivery strategy and plan
  • Evaluate RPA tools and provide recommendations where required
  • Comprehensive and proven understanding of Microsoft Technology (VB .NET, Windows, Internet Explorer, SQL Server, Web Services, Active Directory)
  • Deep understanding of technical infrastructure, including network communication, server interactions, security features (such as encryption), authentication/authorisation systems (eg LDAP, AD), virtualisation, and other systems necessary to support a Blue Prism architecture
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Problem Manager - Melbourne VIC, Australia - 0453

Our national client is looking to recruit and experienced and motivated Problem Manager for the opportunity to join one of the most talented and dynamic teams supporting a prestigious programme.
In the role of Problem Manager you will work closely with other functions within Operations, and Service Provider teams to become a key figure in for delivering excellent customer service. This is an exciting opportunity in a highly dynamic environment with a multi-layered systems landscape.
You will have the ability to operate at a level that provides a strategic view across this complex landscape combined with the drive and determination to absorb a significant amount of information to ensure high quality service delivery and improvement of customer service satisfaction (both internal and external).
  • Manage operational process for Problem Management and ensure these are adopted and adhered
  • Training the IT Operations teams in Problem Management and root cause methodologies
  • Identification and definition of both Reactive and Proactive Problem Records
  • Responsible for the end-to-end management of all Problems
  • Work to complete a quick assessment of risk to ascertain the urgency of the Problem Record
  • Assignment of ownership for resolving problems and follow up activity to ensure that the goals for problem resolution are met including escalation when required.
  • Complete Root Cause Analysis through working with SME teams to identify the actions and subsequent tracking of those actions until the risk has been permanently removed
  • Confirm categorisation of Problem Records
  • Identification and gaining business/industry agreement on required workarounds including through the Smart Energy Code Modification process if required.
  • Analyse incident records to determine any trends or apparent problems that occur, seeks rectification with relevant parties.
  • Develop reports on Problem Records for distribution within the energy industry
  • Produces regular and accurate management reports for use in managing the problem management process
Essential Skills Required;
Must have recent Problem Management Experience and worked at similar level.
Operational role, Processes driven.
Good in depth ITILV3 experience, relevant ITIL certifications ideally.
Any BMC Remedy experience or similar would be advantageous.
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Service Now Consultant - San Francisco, CA, USA - 0471

Consultant - ServiceNow Consultant

In seeking to support the organisation’s business in a more meaningful way, one answer for IT lies in plain sight: IT must operate more like a business - one focused on strategy, client service, business objectives, and value-based outcomes. A more business-focused approach for IT in the form of a comprehensive IT business management (ITBM) strategy can help IT elevate its role within the organization and help drive overall corporate success. In shifting to an ITBM posture, leaders can:
  • More clearly convey the value of IT for business executives
  • Put in place solutions for efficiently managing IT cost, quality, and performance
  • Align IT with enterprise goals and enhance decision-making capabilities
  • Increase business value and lower costs by integrating governance and execution

Work you’ll do
The ServiceNow Consultant is responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. This role will participate in the ServiceNow implementation and participate in the delivery of strategic technologies during solution development. This role will maintain relationships with strategic development partners to ensure high quality delivery of all aspects of solution development.
In an operational setting, the Solution Consultant is responsible for solution design and review of all business process and system level changes as part of continual service improvement. They provide design perspectives to the process teams to maintain consistency, stability and supportability of the solution and processes. This individual needs to stay current on the vendor’s solution capabilities and product roadmap and maintain the organizational roadmap for the solution.

  • Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
  • Work with Program Resources to define sustainment governance and processes as part of operational transition
  • Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap
  • Minimum of 1 year of ServiceNow implementation experience in large complex environments
  • Minimum of 2+ years of technology implementations
  • Firm understanding of ServiceNow applications and modules
  • Information Technology experience required, including development, implementation, and maintenance of large scale systems
  • Demonstrated ability to work in a fast paced and changing environment with short deadlines
  • Proficient in all phases of the Application Development Lifecycle
  • Strong technical project management and / or leadership skills
  • Certified ServiceNow System Administrator

  • Bachelor’s degree in Business, Information Systems, or equivalent
  • Certified ITIL V3 practitioner
  • Ability to work independently and manage multiple task assignments
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Eagerness to mentor junior staff
  • An advanced degree in the area of specialization (MBA Preferred)

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ITSM Consultants - London - London, UK - 0486

bprg are seeking the best and newest talent in ITSM - not just in London but Globally.

This may be a generic reach but with over 20 years recruiting in this market we know more than any other company if we can help and assist.

We have a global reach and immigration specialists working with us to make life that little bit easier for you.

Please free to get in touch with us through our contacts page if you are interested.

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